Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You must send clear photos of your items before returning it.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase..

To start a return, you can contact us at pampasboxltd@gmail.com. Items sent back to us without first requesting a return will not be accepted. We do not cover the cost of returns.

You can always contact us for any return question at pampasboxltd@gmail.com.

Pampas box ltd does to cover the costs of returns. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take clear images of your product as proof.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds are for your products only and not delivery fees. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.