FAQs & Contact Information


Contact for any questions on: PampasBoxltd@gmail.com 

Business address: 9 Hickleton Road, Barnburgh, Doncaster, South Yorkshire, DN5 7EH

ARE THE PRODUCTS REAL?

All Pampas Box products are dried and natural. Nothing is artificial.

ARE THE PAMPAS GRASS ALL THE SAME?

Each stem is slightly different. Whether that be the colour, size, shape or texture of the plumes. We do try our best to match each stem to the images that are on our site.

CAN THE STEMS BE TRIMMED?

Yes, all stems can be trimmed to whatever size you prefer.

HOW LONG WILL PAMPAS / BUNNY TAIL LAST?

If looked after and kept in good condition these products can last for 2+years. Follow the care tips for the best results.

WHAT SHOULD I DO ONCE THEY ARRIVE?

Be gentle. They are delicate. Carefully take your wrapped pampas from the box, remove packaging and stand in your vase of choice. Bunny tails and small pampas will appear as seen on pictures. The large pampas stems will need to be left to stand and open up naturally as they have likely been packed tightly, we always take the time to prep your large pampas by blowing them on a warm setting with a hair dryer to help them open up and fluff out. You may want to do this again on arrival, which will be much easier as we have already done it once for you. Just note they will shed doing this, so it’s advised to do this by your door if possible. You may want to give some stems a light coat of hairspray, spraying from a couple of feet away to prevent any shedding once they are ready to put placed in your vase.